The North West service territory (NWST) covers Eight (8) districts in the western part of Uganda which includes; Kyenjojo, Kagadi, Kamwenge, Kibaale, Buliisa, Hoima, Kamwenge & Ibanda. To effectively coordinate operations in the territory, UEDCL has established ten (10) fully-fledged support offices at Kyenjojo, Kiganda, Kagadi, Karuguza, Igayaza, Kisiita, Kiryandongo, Kabwoya, Kamwenge & Biiso. The respective contact offices together with local leadership handle a myriad of customer-related needs including; electric faults/reports, connections, tokens, and safety. All these principles are geared to ensuring power availability and reliability which directly feeds into socio-economic development.
The NWST has a customer base of 19,242 in following strata’s;
- Domestic (18,856)
- Commercial (531)
- Medium industrial (47)
- Large industrial (5)
- Lighting (3)
The territory operations are coordinated by a territory manager (TM), assisted by managers, assistant managers, technical assistants, linesmen, assistant linesmen, office administrators, and a regional customer care officer.
UEDCL is also at the forefront of implementing the government of Uganda programme on free electricity connection policy (ECP) aimed at increasing access to electricity in rural areas.