At UEDCL, we deeply value every customer and take your concerns seriously. Below is a summary of the complaints we’ve received from April this year and how quickly they were resolved. This transparency reflects our ongoing commitment to improving your experience and delivering the service you deserve.
Technical Complaints
Category by Month
Total complaints
Avg. TAT(hrs)
lv
119054
32
April
41931
52
May
42838
24
June
34285
21
metering
48903
21
April
15252
30
May
16934
18
June
16717
16
Grand Total
167,957
53
The total turn around time for technical complaint resolution.
Non-Technical Complaints
Month
Totals Complaints
Av. TAT(days)
April
1,705
5
May
2,872
4.3
June
2,818
3.4
Total
7,395
4.23
The total turn around time for non-technical complaint resolution.
Technical Complaints Breakdown
24-Apr
24-May
25-Jun
Q2
Technical Complaints
94%
93%
93%
93%
LV Complaints
56%
65%
61%
60%
Metering Complaints
44%
35%
39%
40%
Technical Complaints Resolution (hrs)
48
24
21
31
LV Complaints
52
24
21
32
Non Outage
63
68
55
62
Metering Complaints
30
18
16
21
Summary breakdown of only technical complaints and resolution hours.
